| Print |

Practice Information

NHS 111

NHS 111 is a new service that makes it easier for you to access local NHS healthcare services. You can call111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phone.  You should use the NHS 111 service if you urgently need medical help or advice, but not if its a life-threatening situation.

Care.Data Update

NHS England has delayed plans to begin collecting patient data from GP surgeries by six months, following mounting criticisms of its care.data program. The British Medical Association has called for the program to be halted until patients were better informed about it.  NHS England will begin collecting data from GP surgeries in the autumn, instead of April, to allow more time to build understanding of the benefits of using the information, what safeguards are in place, and how people can opt out if they choose to.

Change of Address

Please inform the surgery as soon as possible if you change your name, address or telephone number.

Complaints

We hope that you will be satisfied with the services that you receive from our practice and we are always happy to receive feedback. Equally if you are unhappy about any aspects of our services please contact us so that we have an opportunity to address your concerns and put things right. The practice has an in-house complaints procedure. In the event of you needing to make a complaint, please consult with the Practice Manager, Nikki Deakin, or Dr Tiley who will give you further information about the complaints procedure.

Contraceptive Services

We offer a full range of contraceptive services including coil fittings and implants, appointments can be made by contacting our reception.

Home Visits

If you require a home visit because of illness or infirmity, where possible please phone before 10.30am, giving some indication of the problem so that the doctors can plan their visits. Whenever possible we encourage patients to come to the surgery because we have better facilities for examining and treating you in the practice.

Medical Records

Patients have a right to access their medical records in accordance with the Data Protection Act 1988. This can be done by contacting the Practice Manager, Nikki Deakin on 01726 843701 or by making an appointment to come in and discuss the contents of your medical records with a doctor of your choice. Please note that we require the written consent of the patient concerned prior to the release/access of medical records.

New Patients

To register, it is usual to call in person in order to complete the necessary forms. If you have your medical card with your current GP details this would be helpful. Patients now registered with a practice but may state a preferred doctor and we will make a note of this. However, this does not prevent you seeing any of the doctors at the surgery.

Non English Speaking Patients

For non-English speaking patients, access to a translation service is available

PALS

PALS – Patient Advisory Liasion Service This service is available to offer help and support dealing with any problems or concerns patients may have and provide information on NHS matters. PALS can be contacted on 0161 426 5888

Telephone Advice

If you would like to speak to a doctor or nurse on the telephone please ask the receptionist for a telephone consultation. You will be placed on the appropriate telephone list and either a doctor or nurse will ring you to discuss your concerns at the first opportunity.

Travel Information

If you require any vaccinations relating to foreign travel it is advisable to contact our Practice Nurse to discuss the vaccines that you will require. The vaccines have to be ordered as they are not a stock item. An appointment can be made for when the vaccines arrive.

Violent/Abusive Patients

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures. The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property. All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.