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Contact Details

Suggestions & Complaints

We will always try our hardest to meet your expectations but we all have off days and sometimes mistakes and misunderstandings occur. If you would like to raise an issue we have a practice-based procedure for responding to patients’ complaints. It is designed to provide an explanation, an apology where appropriate, and details of what we will do to put the matter right and to try to ensure it does not happen again.

If you would simply like to make a suggestion about how we might improve our service or need to speak to someone about an issue that concerns you, then please feel free to call the Centre Manager.  If you prefer, you can of course write to our Centre Manager, Debbie Heslip, c/o The Surgery or email at


View details for:-

Address book Address

River Street
St Austell
PL26 6UE

Telephone Numbers Telephone Numbers

01726 843701
Out of Hours:
Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

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