17 April 2020
The Care Quality Commission (CQC) recently published a report that rates the practice as Inadequate. As you may be aware, the CQC is the independent regulator of health and adult social care in England. The CQC make sure health and social care services provide safe, effective, compassionate, high-quality care and encourage care services to improve. The CQC’s report is clearly disappointing, but we accept the findings and will make the improvements that are needed. The last year has been challenging for our patients and staff, but we’ve already embarked on a detailed action plan to address the CQC’s concerns and we are starting to make excellent progress. We’re determined to build on what we’ve achieved so far and to make sure you get the care you deserve. Our commissioners at NHS Kernow Clinical Commissioning Group are providing their full support.
With best wishes The Partners and Team
Care Quality Commission Latest Report
The latest report from the CQC (conducted in February 2020) is available here to view here.
Easter Bank Holiday
In light of the current extraordinary events, to support our patients and the wider healthcare community, we will be open both Good Friday (10th of April) and Easter Monday (13th of April). We may be limited with some of the service we can provide, but we will be endeavouring to provide as normal service as possible in the context of the current pandemic.
We appreciate your understanding and continuing support.
COVID-19 Corona Virus Update-30/03/2020
As a surgery, we would like to start by reassuring our patient's that we are open, and still here to treat and advise our patients.
However, to do this safely and to minimise the risk to both patients and staff, we have had to change the way we work.
This will mean that:
- We are now operating a telephone triage service. This means once you call our reception staff with an issue, you will be placed onto a daily call back list.
- A member of our clinical team (either a Doctor, Nurse, Clinical Pharmacist or Urgent Care Practitioner) will then call you back to discuss your problem or query.
- We are endeavouring to manage as many problems as we can do remotely.
- To support this we now also have the ability to perform video consultations.
- If we do need to see a patient, please be aware that we will do so in personal protective equipment (PPE), which will include gloves, masks and an apron. We may ask you to put on a mask as well.
- If you need a blood test, this may be done in the car park to reduce the amount of patients that come into the surgery.
Please bear with us during this extraordinary period, we are trying our level best to care for our patient's during a very difficult time.